Frequently Asked Questions

Order, Payment, Shipping, Returns and Refunds

What are the payment methods that you support?

We support credit/debit cards, UPI, wallet payments, and cash on delivery.

Why did my payment fail?

Your payment might have failed due to various reasons. It could be your card or an issue at the bank’s end. Please try again with a different card or a different method of payment.

My payment has been deducted but the order still shows pending payment..

Please email us at care@babyamore.in or leave a message in the chat with your Order ID. Our support assistant will get back to you shortly to resolve your problem.

How much does shipping cost?

We are pleased to offer free shipping for orders over ₹1999 to customers all across India.

Where do you ship from?

We ship out products from multiple warehouses from multiple locations in Chennai, Pune and Mumbai.

When will I receive my order?

It usually takes around 2 – 5 days for the order to be delivered. Same day delivery is available for certain products for customers within Chennai Main city.

Do you offer expedited shipping?

Unfortunately at this time we are unable to offer expedited shipping. However, we will always do our best to ship your product as soon as we can!

Can I pickup my order from your warehouse?

Yes! You can self-pickup your order at our Main Warehouse located in Chennai. Please leave us a message in the chat if you are planning to drop by. The warehouse will be open from 9am to 5.30pm.

The address of our Main Warehouse is No 1, Ramanathan Street, Mahalingapuram, Nungambakkam, Chennai, Tamil Nadu – 600034.

I need to track my order

Once the order is dispatched, we will keep you notified through your email about the most recent status updates about your shipment.

Your can also track your order from your My Account > Orders page. Click on the link below:
https://www.babyamore.in/my-account/orders/

I have entered a wrong delivery address / I want to change my delivery address

Please email us at care@babyamore.in or leave a message in the chat with your Order ID and correct address.

If the order has not been shipped out yet, we will review the address. If the order has already been shipped, we will try our best to get our courier partner to deliver to the new address. If things goes sideways, we will refund your amount back once we receive the package back to our warehouse.

What is your Return Policy?
With out Easy return policy, you can raise a return/exchange request of a product within 7 days of its delivery. Just make sure the product is not opened/used. We also accept partial returns wherein you can raise a return request for one or all products in you order.
Please email us at care@babyamore.in or leave a message in the chat with your return request. Our support assistant will get back to you shortly to resolve your problem.
Learn more about our return policy here: https://www.babyamore.in/cancellation-and-return-policy/
How does self-return works?

At Baby Amore, we usually create the return shipment from your address. But in case if reverse pickup is not available for your pincode, you will be asked to ship the product back to us. The shipping fee will be reimbursed to you as reward points.

I received a damaged product..
Please raise your concern at care@babyamore.in or leave a message in the chat with your Order ID. If the product was damaged upon delivery, we will take it back and exchange it with a new one. In case if the product is not in stock with us, we will refund the amount back to your bank account or as reward points.
At Baby Amore, we maintain a very high level of quality control and till date, we receive minimal complaints about the quality of our packaging. Less than 1% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we use the best possible packing material.
When will I receive my refund?

You will be notified through your email once the refund has been initiated. It can take upto 5 – 7 working days for the amount to reflect in your bank account after we initiate the refund. Refund for cancelled orders will be initiated within 24 hours of cancellation.

If you are returning a product, refund will be initiated after we receive the product at our warehouse.

I want to cancel my order
If the order has not been shipped out yet, you can cancel the order right from your My Account > Orders page. Click on the link below to visit the page:
If the order has already been shipped, our courier partner might still attempt a delivery. Kindly do not accept the order. Refund will be initiated once we receive the product(s) back at our warehouse.
Can I make an order by calling you?

No, we don’t accept orders via phone. We suggest you make the order yourself from our website.

Reward Points & Coupons

What are reward points?
For every order you make, we provide a cashback of 5% as reward points back to your account. You can use these points to get a discount on your future orders. Likewise, you get rewarded when you share, review our products and when you refer a friend.
Learn more about our Reward Program here: https://www.babyamore.in/reward-program/
How can I redeem my reward points?

Your reward points are automatically redeemed on your cart when you checkout.

Can I use a coupon code and redeem my reward points simultaneously?

Unfortunately no. Only one mode of discount can be availed at a time.

Can I get a Discount Coupon Code please?

If we are running any discounts or offers, you can usually find them from our home page banners 🙂

We also have a Reward Program where you get 5% cashback on all your purchases. Learn more about our rewards program here: https://www.babyamore.in/reward-program/

Account Related Information

I need to reset my password

You can change your account’s password from My Account > Account details page. Click on the link below and we will take you there:
https://www.babyamore.in/my-account/edit-account/

Brand Collaboration / Business & Supplier Tie-ups

How do I collaborate with you?

If you are a brand, an influencer, or a business and want to collaborate with Baby Amore, please drop us a mail at care@babyamore.in and we will get back shortly.

How can I sell my products on Baby Amore?

At Baby Amore, we are committed to provide to our customers an experience of fearless parenting. At our platform, we sell products that are safe on skin, harsh chemical free & safe on environment.

If your products align with our core values, drop us a mail at care@babyamore.in and we will be happy to work with you 🙂

I want to buy in Bulk. Can you give me a discounted price?

Most likely yes! Please drop us a mail at care@babyamore.in or leave a message in the chat with your requirements and contact details. We will work this out.

Can you supply inventory for my store?

If you are a retailer and you wish to sell our products at your store, Please drop us a mail at care@babyamore.in or leave a message in the chat with your requirements and contact details.

We will get in touch shortly.

Technical Help

I'm having a problem with the website

Please briefly explain the issue you are facing in the chat or email and a support assistant should be able to help you out.

I did not receive the OTP for login

Please try again in a minute. If the issue still persists, please try to login with your social account or with your username and password. Sometimes, the OTP might not get delivered due to issues at the network provider’s end.

My problem is not listed here

If your issue is not listed here in the FAQs, Please leave us a mail at care@babyamore.in or leave a message in the chat describing your issue. Our support assistant will get back to you shortly to resolve your problem.

General Queries

Which is the best diaper for my baby?
If you are looking for the best eco-friendly and skin sensitive diapers, we would recommend Bambo Nature.
If you are looking for plant based diapers with cool prints, we would recommend PureBorn.
If you are looking for premium yet affordable diapers, then we would recommend Predo Baby.
What size of diaper should I order for my baby? (Weight chart)
Diaper size for babies varies according to their weight. The product name or variants are usually mentioned along with the baby’s weight that is best suitable for the size. Eg, Heyday Natural & Organic Large Baby Diapers, 13-20 kg.
Please refer to the title or variation tooltip for best suitable size. We have however included a chart for our top diaper brands for reference below.
Bambo Nature, Taped Diapers
—-
Size 0: 1-3 Kg
Size 1: 2-4 Kg
Size 2: 3-6 Kg
Size 3: 4-8 Kg
Size 4: 7-14 Kg
Size 5: 12-18 Kg
Size 6: 16+ Kg
Bambo Nature, Pant Style Diapers
—-
Size 4: 7-14 Kg
Size 5: 12-18 Kg
Size 6: 18+ Kg
PureBorn Diapers
—-
Size New Born: 0-5 Kg
Size 2: 3-6 Kg
Size 3: 5.5-8 Kg
Size 4: 7-12 Kg
Size 5: 11-18 Kg
Predo Baby, Taped Diapers
—-
Size 1: 2-5 Kg
Size 2: 3-6 Kg
Size 3: 4-9 Kg
Size 4: 7-18 Kg
Size 5: 11-25 Kg
Predo Baby, Pant Style Diapers
—-
Size 3: 4-9 Kg
Size 4: 7-18 Kg
Size 5: 11-25 Kg
Size 6: 15+ Kg
Size 5: 17+ Kg
What’s the price of bamboo diapers?

The price of Bambo Nature diapers starts from ₹799 for a single pack. Please click the link below to check the price of your preferred size.

https://www.babyamore.in/brand/bambo-nature/

Where do you get these products from?

Our products are imported from USA, UK, Canada, Australia, Denmark, Turkey, Ireland to name a few. We are the official importers of most of the products and we source the rest for authorized importers.

Can I get a Discount Coupon Code please?

We apologize. We are currently not giving away user specific coupons. However you can catch the current sales, coupons and offers from our home page banners 🙂

We also have a Reward Program where you get 5% cashback on all your purchases. Learn more about our rewards program here.

I can't find the product I'm looking for..

Have you tried using the search bar? If you still can’t find the product, it is likely to be out of stock. Please leave a message in the chat so that we would know you want the product.

The product I'm looking for is out of stock. When will the new stock arrive?

Stocks are usually replenished in a span of 1-2 weeks. However some products might take a long time to be restocked. Notify us about the product you are looking for through the chat, and we will try to get it back on stock 🙂

My query is not listed here

If your question is not listed here in the FAQs, Please leave us a mail at care@babyamore.in or leave a message in the chat describing your issue. Our support assistant will get back to you shortly to resolve your problem.

Brand Authenticity & Genuineness

What measures does Baby Amore take to ensure the quality of products?

We at Baby Amore are fully dedicated to our customers satisfaction. We assure you that our products are 100% genuine and authentic. We do not accept any grey market products. We buy our inventory only from authorized distributors of the brand or directly from the manufacturers.

Where do you get these products from?

Our products are imported from USA, UK, Canada, Australia, Denmark, Turkey, Ireland to name a few. We are the official importers of most of the products and we source the rest for authorized importers.